Free Next Day Shipping To UK Over £400*
Shipping To USA From $25 Find Out More

Frequently Asked Questions

+ Do I have to pay VAT (Value Added Tax)?

20% VAT is only charged to UK customers and European customers who don't have a valid VAT number. Customers from outside the European Union will not be charged VAT, however, may have to pay local import charges. Click here to find out more about our Import Duty.

+ When will my order get dispatched and shipped?
+ How do I track my order?
+ I ordered a Pre-Order item; the delivery date has passed - Where is my order?
+ My order has been delivered but not all items were in the package?
+ When can you pick up a click and collect order?
+ What happens if the items I want are not in stock?
+ What is your import duty policy for orders delivered outside of the EU?
+ What is the returns policy?
+ Can I exchange my order once I have placed it?
+ Do you only sell in packs?
+ Do you send out samples?
+ What days can I telephone your Customer Services Department?
+ What are your showroom opening times?
+ Can I pre-sell your items?
+ What labels are inside the clothing?
+ Do you sell plus sizes?
+ Do you drop ship?
+ Where do you manufacture your products?
+ Get 5% discount off your first order.
+ Can I use your product images on my own shop?
+ Can I return Sale Items?