Free Next Day Shipping To UK Over £400*
Shipping To USA From $30 Find Out More

Frequently Asked Questions

+ Do I have to pay VAT (Value Added Tax)?

20% VAT is only charged to UK customers and European customers who don't have a valid VAT number. Customers from outside the European Union (including USA) will not be charged VAT.

+ Do you deliver to my Country?

+ I am having problems logging into my account

+ Get 5% discount off your first order

+ Do you only sell in packs?

+ How do your Products (Sold In Packs) and Product Pack Ratios work?

+ When will my order get dispatched and shipped?

+ How do I track my order?

+ How do I make changes to my delivery and billing address?

+ You sell In-stock and Pre-Ordered Clothing, How does this work when adding both to my Shopping Bag?

+ I logged in and added styles to my Wish List but when I came back not all the styles I added were available to buy?

+ Do you sell plus sizes?

+ What is your Size Guide For UK, USA, Europe and Rest of the World?

+ Where do you Design and Manufacture your products?

+ What labels are inside the clothing?

+ When can you pick up a UK click and collect order?

+ What are your UK showroom opening times?

+ Do you drop ship?

+ Can I pre-sell your items?

+ Do you send out samples?

+ What days can I telephone your Customer Services Department?

+ What is the returns policy?

+ Can I return Sale Items?