20% VAT is only charged to UK customers and European customers who don't have a valid VAT number. Customers from outside the European Union (including USA) will not be charged VAT.
+ Do you only sell in packs?
Yes. We are a wholesale website and sell all styles in packs. Unfortunately, we are unable to split these.
+ Get 5% discount off your first order.
Just enter PROMO5 at checkout. *Please note this does not apply to sale items.
+ Can I use your product images on my own shop?
Yes however please note the models are not ours.
+ Do you send out samples?
No. We do not send out samples, but you can visit our Manchester showroom to see our products. Our UK showroom information can be found here.
+ When will my order get dispatched and shipped?
Once payment has been received goods are then dispatched. We offer same day shipping if your order is placed by 2pm Monday-Thursday.
+ How do I track my order?
All orders are tracked with either Parcel Force or DHL, depending on your delivery address. Once you place your order you will receive an order confirmation email, followed by your order dispatch email once dispatched - which will contain your delivery tracking information. You can log in to your account on the website, click on Order History and your order number to find your order tracking number and a link to Parcel Force website or click here to Parcel Force to add your Tracking Number found in your Email Order Dispatch Confirmation or click here for DHL.
+ When can you pick up a UK click and collect order?
We will email you as soon as your order is ready to be picked up from Manchester, UK. Click and collect orders can be picked up Monday-Friday only. Please allow up to 4 hours to pick up your order and please note your order can't be picked up from 1-2pm Mon-Fri.
+ What happens if the items I want are not in stock?
If the items you would like to purchase are not in stock you can select the option 'email me when back in stock' on the product page to get a notification when the stock is updated. Alternatively, you can add the items to your wish-list and you will be notified when the items are back in stock.
+ What is the returns policy?
Please visit our returns policy page here. You can download a copy of the printable returns form here and you will also have one in your parcel. Or you can download and fill in the returns form excel file here and email is to firstname.lastname@example.org
+ What days can I telephone your Customer Services Department?
You can contact us by telephone +44 (0)161 817 8790, Monday to Friday 9 am - 6 pm (UK Time). Please note that our offices are closed from 6 pm on Friday and don't re-open until 9 am on Monday. Any emails received over the weekend period will be responded to within 48 hours from Monday morning.
+ What are your UK showroom opening times?
Weekdays Mon-Fri 9am-6pm.
+ Can I pre-sell your items?
We do not advise you sell any items you do not physically have in your possession.
+ What labels are inside the clothing?
90% of our clothing carries the Parisian label.
+ Do you sell plus sizes?
We do not currently stock plus sizes but please get in touch with us if this is something you would like to see us sell in the future.
+ Do you drop ship?
No. We do not offer a drop shipping service.
+ Where do you manufacture your products?
90% of our products are manufactured by Parisian own owned Factories in the Far East.
+ Can I return Sale Items?
For Sale items, we will not accept any returns due to the nature of these styles being reduced. See our full returns policy click here