Where is my order? I ordered a Pre-Order item; the delivery date has passed
Please note the suggested delivery date is an estimate only, these dates are subject to change. If the date of your pre-order changes, you will be notified by email. Please also note that pre-order items are pre-production items and thus are not guaranteed and may be cancelled at any time. If you have purchased a pre-order item and the item is cancelled we will issue you with a full refund.
My order has been delivered but not all items were in the package?
If you ordered a pre-order item you can see the latest delivery date update when you login into your account on our website. If the item is out of stock or delivery date has changed we will contact you via email directly with an update so keep an eye on your emails for updates from us.
How do I track my order?
UK orders are tracked with Parcel Force and once you receive your order dispatch email (which also contains your tracking number) you can login to your account on the website, click on Order History and your order number to find your order tracking number and a link to Parcel Force website or click here to Parcel Force to add your Tracking Number found in your Email Order Dispatch Confirmation.
For International orders please contact Sales@parisian.co.uk - if you require an update on tracking your order once you have received your dispatch email confirmation.
What happens if the items I want are not in stock?
If the items you would like to purchase are not in stock you can select the option 'email me when back in stock' on the product page to get a notification when stock is updated. Alternatively you can add the items to your wish-list and you will be notified when the items are back in stock.
Can I exchange my order once I have placed it?
No once the order is placed you cannot exchange, however you can refund your order and place a new order with new items.
Yes. We are a wholesale website and sell all styles in packs. Unfortunately we are unable to split these.
Do you send out samples?
No. We do not send out samples, but you can visit our Manchester showroom to see our products. Our showroom information can be found here.
What days can I telephone your Customer Services Department?
You can contact us by telephone, Monday to Friday 9am until 6pm. Please note that our offices are closed from 6pm on Friday and don't re-open until 9am on Monday. Any emails received over the weekend period will be responded to within 48 hours from Monday morning.
What are your showroom opening times?
Weekdays 9am-6pm and Sundays 9am-2pm
Can I pre-sell your items?
We do not advise you sell any items you do not physically have in your possession.
What labels are inside the clothing?
90% of our clothing carries the Parisian label.
Do you sell plus sizes?
We do not currently stock plus sizes but please get in touch with us if this is something you would like to see us sell in the future.
Do you drop ship?
No. We do not offer a drop shipping service.
Where do you manufacture your products?
We deal directly with a wide range of International companies and each piece purchased may come from different worldwide suppliers.
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