I ordered a Pre-Order item; the delivery date has passed, where is my order?
Please note the suggested delivery date is an estimate only, these dates are subject to change. If the date of your pre-order changes, you will be notified by email.
Please also note that pre-order items are pre-production items and thus are not guaranteed and may be cancelled at any time. If you have purchased a pre-order item and the item is cancelled we will issue you with a full refund.
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What time do i need to order by for same day dispatch?
You need to order by 2:00pm Monday to Friday for same day dispatch. UK orders dispatched on the same day (Monday to Friday) will arrive next working day. International delivery times may vary.
Do you only sell in packs?
Yes. We are a wholesale website and sell all styles in packs. Unfortunately we are unable to split these.
Where's my tracking number?
You can find your tracking number in your order details once it has been marked as dispatched. Alternatively you can email email@example.com quoting your WEB reference number and we will send you your tracking information.
Do you send out samples?
No. We do not send out samples, but you can visit our Manchester showroom to see our products. Our showroom information can be found here
Where is your showroom?
145 Cheetham Hill Road
What days can I telephone your Customer Services Department?
You can contact us by telephone, Monday to Friday 9am until 6pm - ( +44 (0) 161 CURRENTLY UNAVAILABLE ) . Please note that our offices are closed from 6pm on Friday and don't re-open until 9am on Monday. Any emails received over the weekend period will be responded to within 48 hours from Monday morning.
What happens if the items I want are not in stock?
If the items you would like to purchase are not in stock you can select the option 'email me when back in stock' on the product page to get a notification when stock is updated. Alternatively you can add the items to your wish-list and you will be notified when the items are back in stock.
Do you sell plus sizes?
We do not currently stock plus sizes but please get in touch with us if this is something you would like to see us sell in the future.
What happens if an item I receive is faulty?
If you find any faults with your order you MUST notify us within 7 days of receiving it. Please contact firstname.lastname@example.org. You can find more information regarding Delivery & Returns here.
Do you drop ship?
No. We do not offer a drop shipping service.
What days can I call your customer services department?
You can call us Monday to Friday 9am to 6pm. If you have any queries outside of these hours, then please email us on email@example.com and we will get back to you as soon as we can.